This Privacy Policy explains how ck4 collects, uses, stores, and protects the personal data of players and visitors to the ck4 platform. We are committed to handling your information transparently and responsibly in accordance with applicable data protection standards.
These six principles guide every decision ck4 makes about how we handle your personal data. Full details are provided in the legal text below.
ck4 collects only the personal data that is strictly necessary to provide you with a secure, functional, and compliant gaming experience. We do not harvest data beyond what our operational and legal obligations require.
ck4 does not sell, rent, or trade your personal data to third-party marketers or data brokers. Your information is shared only with the service providers and partners described in this Policy, and only to the extent necessary.
All data transmitted between your device and the ck4 platform is encrypted using 256-bit SSL/TLS technology. Your account credentials, payment details, and personal information are protected against interception at every point.
You have the right to access, correct, export, and request deletion of the personal data ck4 holds about you. All such requests are handled promptly and confidentially by our support team via [email protected].
ck4 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. When data is no longer needed, it is securely deleted or anonymised in accordance with our data retention schedule.
In the unlikely event of a data breach that affects your personal information, ck4 will notify affected players promptly and take immediate corrective action. We maintain an internal incident response protocol to minimise impact and prevent recurrence.
Please read this Privacy Policy carefully. By creating a ck4 account or continuing to use the ck4 platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. This Policy forms part of the overall agreement between you and ck4 alongside our Terms & Conditions.
ck4 ("we", "us", "our", "the Platform") operates the online casino and sports betting website located at https://ck4.today. As part of delivering our services to players across Bangladesh, ck4 collects and processes certain personal data relating to individuals who register accounts, make deposits, place wagers, contact our support team, or simply browse our website.
This Privacy Policy ("Policy") sets out in full detail what personal data ck4 collects, the purposes for which we process it, the legal basis we rely on for that processing, how long we retain it, to whom we may disclose it, and the rights available to you as a data subject. We encourage you to read this document alongside our Terms & Conditions and our Responsible Gaming Policy for a complete picture of how your relationship with ck4 is governed.
If you have questions about this Policy or wish to exercise any of your data rights, please contact our data protection team at [email protected].
ck4 collects personal data through several channels: directly from you when you register an account, make a transaction, or contact support; automatically through your use of our platform; and, in limited circumstances, from third parties such as payment processors and identity verification providers.
When you create a ck4 account, we collect the following information:
To comply with anti-money laundering (AML) requirements and to verify the age and identity of players, ck4 may request and retain copies of the following documents:
We record all financial activity associated with your ck4 account, including deposit amounts and timestamps, withdrawal requests and their status, payment method identifiers (e.g., bKash mobile number, last four digits of a bank account), bonus claims and wagering activity, and the history of any account balance adjustments.
When you access the ck4 platform, our servers automatically record certain technical information:
| Data Type | Examples | Purpose |
|---|---|---|
| Device information | Device model, OS version, browser type | Platform optimisation, fraud detection |
| IP address | IPv4 / IPv6 address | Geo-restriction compliance, security |
| Session data | Login times, session duration, pages visited | Responsible gaming monitoring, UX improvement |
| Game activity logs | Game titles, bet amounts, outcomes, timestamps | Dispute resolution, AML compliance |
| Cookie identifiers | Session tokens, preference cookies | Authentication, personalisation |
If you contact ck4 via email, live chat, or any other support channel, we retain a record of that correspondence — including your contact details, the content of your messages, and any attachments you provide. These records allow us to resolve your query accurately and to maintain a complete history for regulatory audit purposes.
ck4 uses the personal data we collect for the following purposes:
ck4 processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing activity:
ck4 uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to analyse how players use our services. A cookie is a small text file placed on your device by our web server when you visit the ck4 website.
You can control or disable cookies through your browser settings. Please note that disabling essential cookies will prevent you from logging in to your ck4 account and accessing most platform features. Instructions for managing cookies are available in the help documentation of all major browsers, including Chrome, Firefox, Safari, and Edge.
ck4 does not use advertising cookies, retargeting pixels, or third-party social media tracking scripts. Your browsing activity on ck4 is not shared with advertising networks or used to serve you targeted advertisements on other websites.
ck4 does not sell or rent your personal data to any third party. We share your information only in the following limited circumstances and only to the extent necessary for the stated purpose:
Some of ck4's operational partners and service providers — including certain game providers and technology infrastructure vendors — may process data on servers located outside Bangladesh. Where personal data is transferred internationally, ck4 ensures that appropriate safeguards are in place to protect your data to a standard consistent with this Policy.
These safeguards may include contractual data processing agreements that impose obligations on the recipient equivalent to the standards described in this Policy, technical security measures, and access controls that limit processing to authorised personnel only.
ck4 retains personal data for the minimum period necessary to fulfil the purpose for which it was collected, unless a longer retention period is required by law. Our general retention guidelines are as follows:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | AML compliance, dispute resolution |
| KYC / identity documents | 5 years from verification date | Regulatory obligation |
| Transaction records | 5 years from transaction date | AML, financial audit requirements |
| Game activity logs | 3 years from game date | Dispute resolution, responsible gaming |
| Support communications | 3 years from last contact | Service quality, dispute resolution |
| Marketing consent records | Until consent withdrawn + 1 year | Proof of consent |
| Self-exclusion records | Indefinitely or as requested by player | Player protection, regulatory compliance |
Upon expiry of the applicable retention period, personal data is securely deleted or permanently anonymised so that it can no longer be attributed to an identifiable individual.
As a data subject, you have the following rights in relation to the personal data ck4 holds about you. To exercise any of these rights, please contact [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 48 hours and aim to resolve it within 30 calendar days.
You have the right to request a copy of all personal data ck4 holds about you, along with information about how it is being used and with whom it has been shared.
If any of the personal data ck4 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. For account details such as email address and mobile number, you may also update these directly within your ck4 account settings.
You may request that ck4 delete your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw your consent, or where you object to processing and there is no overriding legitimate ground. Please note that ck4 may be legally required to retain certain data (such as transaction records) even following an erasure request.
You may request that ck4 suspend the processing of your personal data in certain circumstances — for example, while the accuracy of that data is being contested, or while an objection to processing is being assessed.
Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
You have the right to object to the processing of your personal data where ck4 relies on legitimate interests as the legal basis for processing. If you object, ck4 will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
ck4 will never charge a fee for handling a data rights request unless the request is manifestly unfounded or excessive in nature. All requests are handled confidentially by our support team.
ck4 is strictly an adult platform. We do not knowingly collect, solicit, or process personal data from individuals under the age of 18. The registration process includes an age declaration step, and ck4 conducts age verification as part of its standard KYC procedure.
If ck4 becomes aware that personal data has been collected from a person under the age of 18, that account will be closed immediately, all associated data will be deleted, and any deposited funds will be returned to the originating payment method. No winnings generated on an underage account will be paid out under any circumstances.
18+ This platform is strictly for adults aged 18 and above. If you are a parent or guardian and believe your child has accessed or registered on ck4, please contact us immediately at [email protected] so we can take prompt corrective action.
ck4 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes:
While ck4 takes all reasonable precautions, no method of electronic transmission or storage is completely secure. Players are encouraged to use a strong, unique password for their ck4 account and to enable any available multi-factor authentication options.
The ck4 platform may contain references to third-party services, game providers, or payment processors. While ck4 selects its partners with care, we have no control over and accept no responsibility for the privacy practices or content of third-party websites or services. If you follow a link to a third-party site, we encourage you to review that site's own privacy policy before submitting any personal information.
ck4 reserves the right to update or modify this Privacy Policy at any time. When material changes are made, we will notify registered players by displaying a prominent notice on the platform or by sending a notification to your registered email address. The date of the most recent revision is displayed at the top of this page.
Your continued use of the ck4 platform following publication of an updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with the updated Policy, you should discontinue use of the platform and may request account closure by contacting [email protected].
If you have questions, concerns, or complaints about this Privacy Policy or about how ck4 handles your personal data, please contact our data protection team using the details below. We aim to respond to all privacy-related enquiries within 48 hours.
Email: [email protected]
Subject line (recommended): Privacy Policy Enquiry
Support hours: 24 hours a day, 7 days a week, including public holidays observed in Bangladesh (Eid, Victory Day, Independence Day, and Pohela Boishakh).
Response language: English
For data erasure, portability, or access requests, please include "Data Rights Request" in your email subject line and provide your registered ck4 username or email address so we can locate your account records promptly.
Your privacy is protected every step of the way. Now explore everything ck4 has to offer — cricket betting, live casino, slots, Pearls of Bingo, Monster Plinko, and more — all secured with 256-bit encryption and built for Bangladesh.
18+ Please gamble responsibly. Visit our Responsible Gaming page for self-exclusion tools and support guidance.